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Cancellation Policy – Established Clients
We understand that inadvertently missing appointments can happen; however, we must consider how these missed appointments impact other patients, many of whom are sick, and need to receive timely care.
To be fair to all our patients, the following policy is in place for established clients:
- Heartfelt Hospital requires a minimum of 24-hour prior notice for appointments that need to be canceled or rescheduled. You can cancel/reschedule by calling us at (503) 406-1803 or by sending an email to [email protected]
- If we do not receive adequate notice of cancellation or rescheduling, a cancellation fee may be applied to your account and must be paid before rescheduling.
- We ask that you arrive on time for your appointment. Please call to advise us if you are running late so we can determine if there is enough time to see your pet or if your appointment needs to be rescheduled. (Late appointments are subject to a cancellation fee).
- Subsequent missed appointments will result in a deposit fee that will need to be paid before any future appointments can be scheduled.
Our goal is to accommodate all patients, and we are counting on you to help make that possible. Please feel free to contact us if you have any questions. We appreciate your understanding in this matter and look forward to seeing you and your pet again soon.